Seller Protection for Merchants

Protect Your Business with Flykk Seller Protection

Flykk’s Seller Protection Policy helps businesses reduce disputes, chargebacks, and fraud-related losses. If a transaction qualifies, Flykk will protect you from financial liability in case of buyer disputes.

To be eligible for Seller Protection, transactions must meet the basic requirements below.

1. What Transactions Are Eligible for Seller Protection?

For Item Not Received (INR) disputes, a transaction must meet all of the following conditions:

• The payment must be marked as “Eligible” or “Partially Eligible” on the Transaction Details page.
• The item must be shipped to the exact address provided in the transaction details.
• You must provide proof of delivery (with tracking information) within the specified timeframe.

For Unauthorized Payment disputes, the transaction must meet all of the following conditions:

• The payment must be marked as “Eligible” on the Transaction Details page.
• You must provide Proof of Shipment or Proof of Delivery, as required by Flykk’s Seller Protection policy.

For Intangible Goods (e.g., digital services, subscriptions, or software), transactions must meet additional requirements, including:

• Payment integration requirements must be met.
• The seller must retain proof of delivery (e.g., system logs, confirmation emails).

If these conditions are met, Flykk may resolve the dispute in favor of the merchant.

1. What Transactions Are NOT Eligible for Seller Protection?

Flykk’s Seller Protection does not apply in the following cases:

• The item was significantly different from the listing description (e.g., used instead of new, missing parts).
• The item was picked up in person (rather than shipped with proof of delivery).
• The transaction was not processed via Flykk’s payment system (e.g., direct bank transfer).
• The item is classified as prohibited or high-risk, including:

• Investment services or financial products
• Cryptocurrency transactions
• Gambling, betting, or lottery services
• Digital goods without delivery confirmation

If a transaction does not meet Flykk’s Seller Protection requirements, the seller will be responsible for the refund.

1. What Should Merchants Do If a Dispute Is Raised?

If a buyer disputes a transaction, you will receive a notification from Flykk. To resolve the issue:

• For Item Not Received (INR) claims:

• Provide tracking details and proof of shipment/delivery within 10 business days.

• For Unauthorized Payment claims:

• Submit Proof of Shipment or Proof of Delivery to verify that the order was fulfilled.

• For Significantly Not as Described (SNAD) claims:

• If the buyer claims an item was misrepresented, provide evidence (e.g., product photos, item listing, signed receipts).

1. How to Prevent Disputes & Chargebacks?

To reduce the risk of disputes, merchants should:

1. Clearly describe products and services in listings.
2. Ship orders on time and provide tracking details.
3. Respond quickly to buyer inquiries to resolve issues before disputes escalate.
4. Follow Flykk’s fraud prevention best practices (e.g., verifying high-value orders, limiting digital delivery risks).

1. How Do I Know If a Payment Is Eligible for Seller Protection?

You can check the eligibility status of each payment in your Flykk Business Account:

• Eligible:- The transaction qualifies for Seller Protection.
• Partially Eligible:- Some protections apply, but restrictions exist.
• Not Eligible:- The transaction does not qualify for protection.

Final Thoughts

Flykk’s Seller Protection Policy is designed to create a safer environment for online sellers. By following the guidelines above, merchants can reduce chargebacks, prevent disputes, and protect their revenue.

For full terms, visit Flykk Seller Protection Policy in the User Agreement.